Myco Supply will replace defective merchandise free of charge, provided that we are notified of the return within five business days from receipt of the order and the merchandise is returned to us immediately thereafter. Customers notifying Myco Supply of a return should contact us via phone or email whenever possible, or by mail if this option is not available. When notifying us of a return, please have your purchase order number, name and shipping address available to provide to a Customer Service representative
Myco Supply does NOT refund any shipping fee. Please consult your UPS/USPS representative.
All returns are subject to a 15% restocking fee from an orders total price.
All American Products are subject to a 30% restocking fee.
There is a 5% cancellation fee on all orders that are processed but not shipped. This fee is what our credit card processor charges us to authorize your order.
All American products can only be returned if they have NOT been used.
Myco Supply gives no refunds, exchanges or store credit for items that have been in a customers possession longer than 14 days.
Any shipping address given that is incorrect (wrong apartment number, spelling mistakes, customer/recipient not able to retrieve package etc.) that results in a package returned to Myco Supply will be responsible for any new shipping fees that will occur.
Merchandise returned after five business days without prior notification will be subject to additional 10% restocking fee.
Myco Supply reserves the right to adjust, change or modify a product without prior notification.
All returns, charge backs or canceled orders will be refunded in the order the payment was made.
All returns must be received in tact and in resellable, unused, unopen and unmodified condition.
No replacements will be shipped until defective merchandise has been returned and evaluated for damage (typical turnaround time: 1-2 business days). Merchandise should be returned in its original container, with all accessories and documentation, and with sufficient protective packaging. Myco Supply will not be responsible for damage incurred to returned merchandise in transit, so insuring expensive items is recommended. Please include a note with the merchandise, giving your full name, shipping address and phone number, order number, and reason(s) for return.
Merchandise returned for reasons other than defects will be subject to a 15 percent restocking fee, provided that we are notified of the return within five business days from receipt of the order and the merchandise is returned to us immediately thereafter. Customers notifying Myco Supply of a return should contact us via phone, email or by mail when available. When notifying us of a return, please have your purchase order number available to provide to a Customer Service representative.
Merchandise returned after five business days of receipt without prior notification will be subject to a 25 percent restocking fee. When returning merchandise, please include a note giving your full name, mailing address and phone number, order number and reason(s) for return.